FAQs

Frequently Asked Questions

We can get your website live within 10 to 12 working days after receiving all the information from you.

We show you your website preview before we make it live and will make changes based on your feedback.

Your monthly Subscription starts from the day you select the plan.

Yes, for us to build your website, you will have agreed to be on The Web Book for 12 months.

We migrate your website for free in most cases, all you pay is your monthly plan. Please contact us to check if you qualify for our free migration service.

Yes, if your current website fits our criteria, we will pickup the content from your existing website and re-design a new one on our platform. Please contact us to check before you sign up for our plan.

Please send us an email at support@thewebbook.com.au and someone from our team will be in touch with you.

Yes, we do offer additional services, please email our support team to enquire about the pricing.

If you are within your first 12 months period, you will need to pay the remaining of the equivalent of 12 months of your plan. Your website will be taken off on the last day of your billing cycle, unless requested earlier.

If you are outside of your first 12 months email our support team and they will action that for you and the website will be taken off on the last day of your billing cycle, unless requested earlier.

Sure, We will provide you with a username and password, which gives you access to your WordPress managed hosting.

Yes, we can provide your domain email, ei yourname@domainname.com.au for a monthly cost of $7.

If you need something specific or special functionality, contact us and we can work out a price.

Sure! since you have already bought a domain, we can take care of the technical part of connecting your domain with our hosting services.

Since we are offering a service which is billed in advance, there is no products to return. You may cancel anytime and we will stop your service at the end that billing cycle. If you within the first 12 months we will charge you for the remainder months. 

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